All sale, clearance and essential items are final.
GIFT CARDS ARE NON REFUNDABLE***
DISCOUNT CODES ARE CONSIDERED SALES
ONCE AN ORDER IS PLACED IT CAN NOT BE CHANGED OR CANCELED SO PLEASE MAKE SURE YOU LOVE WHAT YOU HAVE ORDERED. NO EXCEPTIONS
ALL JEWELRY, LEGGINGS, SCARVES, AND HATS ARE FINAL SALE.
We can not guarantee exchanges because its not guaranteed that the size you need will be in stock by the time we receive and inspect your returned item.
All returns have to be received no later than 14 business days from the day it was received (Shipped orders, date received is the delivery date shown when tracked via USPS) and must have all original packaging and tags and free of any perfume or other odors. ANY ITEM THAT HAS MAKEUP STAINS WILL NOT BE ELIGIBLE FOR RETURN. We accept returns for store credit only. After the item has been inspected you will be emailed with a store credit code for the amount of the purchase minus shipping fees. The credit has to be used all at once. It can not be used more than once. you will have 90 days to use your store credit. If the item does not pass quality control you will be responsible for shipping cost to ship your item back to you.
Merchandise damaged by pulling the tags off are not eligible for return or exchange. All tags should be cut off and never pulled. NO EXCEPTIONS
IF YOU HAVE RECEIVED A DEFECTIVE ITEM, YOU WILL HAVE 3 DAYS FROM RECEIPT TO NOTIFY US. NO EXCEPTIONS.
Once the return has been received there is a 10 business day processing time.
If eligible for refund. it can take 3-5 business days to process.
IF YOU RETURN AN ITEM THAT HAS NOT BEEN APPROVED FOR RETURN YOU WILL BE RESPONSIBLE FOR SHIPPING COST BACK TO YOU. WE WILL NOT ACCEPT RETURNS IF WE HAVE NOT BEEN NOTIFIED PRIOR TO THE ITEM BEING RETURNED
Non-returnable merchandise will be held for 30 days. After 30 days the customer forfeits all rights to the merchandise.
THERE ARE NO EXCEPTIONS
Print out the confirmation email with the order number and include it in with the return.
Sweet N Sassy Us
790 Merlin Dr.
Calera, Al 35040